RESPECT - DELIVERING RESULTS BY GIVING EMPLOYEES WHAT THEY REALLY WANT
Companies that fulfill their employees’ needs reap huge rewards…satisfied customers and…profit.
RESPECT is the result of more than 30 years’ research into what workers want and how giving them what they want offers huge rewards—engaged workers, satisfied customers and higher profits.
Author, Dr. Jack Wiley:
"I’ve been researching, studying and asking questions of employees in the workplace for nearly 30 years. It is my life’s work.
Intuitively, I always believed that by giving employees what they want—by satisfying their workplace needs—companies could find success. After almost three decades of research, we know: companies that fulfill their employees’ needs reap huge rewards when it comes to a motivated workforce, satisfied customers and, yes, profit."
In this book, literally a lifetime in the making, we show everyone, from top executives of multinational firms to small-company front-line managers, how to create that high-performing and fulfilling workplace.
About the Authors
RESPECT - Delivering Results by Giving Employees What They Really Want
Written by Dr. Jack Wiley and Dr. Brenda Kowske.
Dr. Jack Wiley
Dr. Jack Wiley is Founder and Executive Director of the Kenexa High Performance Institute. Dr. Wiley is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and business performance.
Dr. Wiley is also the creator of the WorkTrends™ survey. Originally launched over 25 years ago in the U.S. and now encompassing 28 countries, WorkTrends™ is an annual survey of employee engagement, performance excellence and managerial effectiveness. It is one of the foremost benchmarking and employee insight tools available anywhere in the world today, and now holds the views of more than 200,000 employees.
Dr. Wiley has written and published numerous research papers, articles, white papers and book chapters. He authored the book, “Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success” (Jossey Bass, 2010), and is a keynote speaker at conferences around the world.
Dr. Wiley was elected Fellow in the Society for Industrial and Organizational Psychology, American Psychological Association and Association for Psychological Science and has served on the Board of Directors for Human Resources People and Strategy (HRPS).
With a Doctorate in Organizational Psychology from the University of Tennessee, Dr. Wiley is a licensed consulting psychologist and has received accreditation as a senior professional in human resources (SPHR).
Dr. Brenda Kowske
Brenda Kowske, Ph.D., was formerly research manager and consultant for the Kenexa High Performance Institute, and the manager of the Institute’s WorkTrends™ study—the annual survey of over 35,000 employees worldwide.
Throughout her career in leadership and research consulting, she has tailored online survey processes for strategic decision-making and workforce insight. She has created valid performance measurement systems that differentiate employees, and conducted talent analytics for compensation, promotion and development decisions.
Dr. Kowske has published numerous book chapters, white papers and articles for academic and professional journals, and is a member of the Academy of Management, Academy of Human Resource Development, American Psychological Association and the Society for Industrial and Organizational Psychologists.
Dr. Kowske holds a Doctorate in human resource development and a Master of Education from the University of Minnesota. She now works as Senior Analyst at Bersin & Associates.
About the Book
“RESPECT - Delivering Results by Giving Employees What They Really Want”
What do Employees Want?
There are differences from employee to employee, of course, but one of the amazing parts of this book is how similar employee desires are around the globe.
There are seven fundamental needs of employees, and it comes down to RESPECT. That is:
Recognition
Exciting Work
Security
Pay
Education and Career Growth
Conditions
Truth and Transparent Leaders
Each element of RESPECT has its own chapter in the book with practical, actionable solutions for managers, executives and HR professionals for creating the next-generation workplace where both employees and employers get what they want.
Give RESPECT and reap the rewards
Dr. Jack Wiley and Dr. Brenda Kowske researched the very elements of RESPECT to see if companies that achieved high RESPECT scores from their employees also fared better in the marketplace. The answer has been a resounding YES.
- Engagement: Employees who get what they want from their organizations are more engaged than their unfulfilled counterparts. Their scores are 40 percentage points higher than their peers when it comes to workplace pride, satisfaction, advocacy and commitment.
- Performance: High-RESPECT employees outscore their low-RESPECT counterparts by more than 25 percentage points when asked about their companies’ product quality, customer satisfaction and competiveness.
- Customer Service: High-RESPECT companies achieve excellent scores, and greatly out perform their low-RESPECT competitors on the American Customer Satisfaction Index.
- Profit: By correlating RESPECT scores against Diluted Earnings per Share, Return on Assets, and Total Shareholder Return, Wiley and Kowske found the High-RESPECT companies outperformed their low-RESPECT competitors across all three financial metrics.
Chapter two of RESPECT examines in some detail the links between giving employees what they want and benefits to all four areas of the Balanced Business Scorecard. This book isn’t just about giving workers what they want; it’s also about delivering better business and financial results.
Book Reviews
Give us your feedback on “RESPECT - Delivering Results by Giving Employees What They Really Want.”
"This book distills an impressive amount of data from thousands of individuals into an easy-to-understand recipe for improving the employment relationship, employee well-being and organizational success. The principles of R-E-S-P-E-C-T in this book will help organizational leaders see practical ways to make a tangible difference."
Dr. John Boudreau, Professor, Marshall School of Business and Research Director, Center for Effective Organizations, University of Southern California
"Jack Wiley is simply the best at bringing together the art and science of leadership. "Respect" combines practical application with groundbreaking research on trends in the workplace creating breakthrough thinking on the "employee compact" of the future."
Ron James
"This is a must-read book for leaders everywhere. Its premise is simple: organizations that want to survive and thrive in the future will need to embed the elements of RESPECT into the very fabric of their corporate cultures or risk being left behind."
Wayne F. Cascio, Ph.D., Senior Editor, Journal of World Business Robert H. Reynolds Chair in Global Leadership, The Business School University of Colorado Denver
"Jack Wiley has gathered impressive data showing that organizations that recognize and meet the needs of their employees fare better on metrics ranging from financial performance to customer satisfaction, and offers clear and accessible advice for providing the "RESPECT" that employees seek."
Paul R. Sackett, Ph.D., University of Minnesota
"The book is a reminder of how critical respect is to employees and its role in organizational success, and offers practical strategies to maximize performance, engagement, and results. A great resource for organizational leaders!"
Jennifer P. Lundblad, President & CEO, Stratis Health
"Anyone who manages people or talent, or plans to do so in the future, should read this book. It strikes a rare balance between deep rooted research with practical solutions, helping managers around the world understand what people want from the work place and create an environment of RESPECT."
Kshanika Anthony, Ph.D., Senior Principal Leadership Development Consultant, Medtronic, Inc.
"This book is a must-read for every manager! The authors give great examples and simple solutions that will definitely help all us who take our role of seriously."
Mike M, Director of Health and Safety, Fortune 100 manufacturer