Research by Dr. Jack Wiley

Books

Wiley, J. W., & Kowske, B. J. (In Press). RESPECT: Delivering results by giving employees what they really want [working title]. San Francisco, CA: Jossey-Bass.

Wiley, J. W. (2010). Strategic employee surveys: Evidenced-based guidelines for driving organizational success.  San Francisco, CA: Jossey-Bass.

Book Chapters

Wiley, J. W., Kowske, B. J., & Herman, A. E. (2010). Developing and validating a global model of employee engagement (pp. 351-363). In S. Albrecht (Ed.), The handbook of employee engagement. London: Edward Elgar.

Wiley, J. W. (2006). The strategic employee survey. In R. J. Burke & C. L. Cooper (Eds.), The human resources revolution: Why putting people first matters (pp. 243-259). Netherlands: Elsevier.

Wiley, J. W., & Campbell, B. H. (2006). Using linkage research to drive high performance: A case study in organization development. In A. Kraut (Ed.), Getting action from organizational surveys: New concepts, technologies, and applications (pp. 150-180). San Francisco, CA: Jossey-Bass.

Brooks, S. M., Wiley, J. W., & Hause, E. L. (2006). Using employee and customer perspectives to improve organizational performance. In L. Fogli (Ed.), Customer service delivery: Research and best practices (pp. 52-82). San Francisco, CA: Jossey-Bass.

Wiley, J. W., Brooks, S. M., & Hause, E. L. (2003). The impact of corporate downsizing on employee fulfillment and organizational capability. In K. P. Demeuse & M. L. Marks (Eds.), Resizing the organization, managing layoffs, divestures, and closings (pp. 108-130). San Francisco, CA: Jossey-Bass.

Wiley, J. W., & Brooks, S. M. (2000). The high performance organizational climate: How workers describe top performing units. In N. S. Ashkanasy, C. Wilderom, & M. F. Peterson (Eds.), The handbook of organizational culture and climate (pp. 177-191). Thousand Oaks, CA: Sage Publications.

Wiley, J. W. (1996). Linking survey results to customer satisfaction and business performance. In A. Kraut (Ed.), Organizational surveys: Tools for assessment and change (pp. 330-359). San Francisco, CA: Jossey-Bass.

Articles

Welsh, E. T., Ganegoda D. B., Arvey R. D., Wiley, J. W., & Budd, J. W. (in press). Is there fire? Executive compensation and employee attitudes. Personnel Review.

Kaplan, D. M., Wiley, J. W., & Maertz, C. P. (2011). The role of calculative attachment in the relationship between diversity climate and retention. Human Resource Management, 50(2), 271-287.

Wiley, J. W. (2011, February 10). Quantifying the value of effective leadership. HR Magazine.

Kowske, B. J., Rasch, R. L., & Wiley, J. W. (2010). Millennials’ (lack of) attitude problem: An empirical examination of generational effects on work attitudes. Journal of Business and Psychology, 25(2), 265-279.

Maertz, C. P., Wiley, J. W., lerouge, C., & Campion, M. A. (2010). Downsizing effects on survivors: layoffs, off-shoring and outsourcing. Industrial Relations, 49(2), 275-285.

Wiley, J. W. (2010). The impact of effective leadership on employee engagement. Employment Relations Today, 37(2), 47-52.

Wiley, J. W. (2010, September 14). Exciting work is key to engagement. Management-Issues.

Wiley, J. W. (2010, February). Employee engagement. HR Magazine.

Pugh, S. D., Dietz, J., Brief, A. P., & Wiley, J. W. (2008). Looking inside and out: The impact of employee and community demographic composition on organizational diversity climate. Journal of Applied Psychology, 93(6), 1422-1428.

Kessler, S. R., Taylor, E. Z., Levine, E. L., Wiley, J. W., & Kessler, L. M. (2008). Is a happy nation a productive nation? An exploration of the relationship between job satisfaction and productivity at the national level. European Journal of International Management, 2(3), 356-375.

Wiley, J. W., & Legge, M. (2006). Disciplined action planning drives employee engagement. Human Resource Planning, 29(4), 8-12.

Wiley, J. W., Brooks, S. M., & Lundby, K. M. (2006). Put your employees on the other side of the microscope. Human Resource Planning, 29(2), 15-21.

Dietz, J., Wiley, J. W., & Pugh, S. D. (2004). Service climate effects on customer attitudes: An examination of boundary conditions. Academy of Management Journal, 47(1), 81-92.

Pugh, S. D., Dietz, J., Wiley, J. W., & Brooks, S. M. (2002). Driving service effectiveness through employee-customer linkages. Academy of Management Executive, 18(4), 73-84.

Tornow, W. W., & Wiley, J. W. (1991). Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences. Human Resource Planning, 14(2), 105-115.

Wiley, J. W. (1991). Customer satisfaction: A supportive work environment and its financial cost. Human Resource Planning, 14(2), 117-128.

Wiley, J. W. (1991). Making the most of survey feedback as a strategy for organization development. OD Practitioner, 23(1), 1-4.

Wiley, J. W. (1989/90). The effect of mergers on how employees view their workplace. Journal for Corporate Growth, 5(3), 21-28.

Wiley, J. W., & Campbell, B. H. (1986/87). Assessing the organization to identify productivity-improvement opportunities. National Productivity Review, Winter, 7-19.

Gordon, M. E., Wiley, J. W., & Sullivan, T. D. (1979). Scaling the desirability of consequences of transportation plans: An application of the constant-sum paired comparison procedure. Traffic Engineering, 49(7), 20-26.

Dipboye, R. L., & Wiley, J. W. (1978). Reactions of male raters to interviewee self-presentation style and sex: Extensions of previous research. Journal of Vocational Behavior, 13(2), 192-203.

Dipboye, R. L, & Wiley, J. W. (1977). Reactions of college recruiters to interviewee sex and self-presentation style. Journal of Vocational Behavior, 10(1), 1-11.

Society For Industrial And Organizational Psychology (Siop) Presentations

Wiley, J. W. (2011, April). In L. M Kotrba & A. M. Guidroz (Chairs), Controversies and challenges in employee engagement: Perspectives from leading experts. Panel discussion conducted at the annual conference of the Society for Industrial and Organizational Psychology, Chicago, IL.

Herman, A. E., James, J. M., & Wiley, J. W. (2010, April). Using indices and Items as benchmarks: More is more? In J. W. Wiley (Chair), Innovation in benchmarking employee survey results. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, Atlanta, GA.

Herman, A. E., Wiley, J. W., Kowske, B. J., Korngable, J. M., & Saltzman, J. M. (2009, April). Tapping the wisdom of the masses to explain performance. In J. W. Wiley (Chair), New frontiers in linkage research: Linking across time and place. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, New Orleans, LA.

Wiley, J. W. (2008, April). Effects of mergers and acquisitions on employee retention and engagement. In M. L. Marks (Chair), Multiple perspectives on retaining and engaging employees during organizational transitions. Symposium conducted at the annual conference of the Society for Industrial and Organizational Psychology, San Francisco, CA.

Kessler, S., Taylor, E., Levine, E. L., Wiley, J. W., & Kessler, L. (2007, April). Productivity and satisfaction: Exploring the relationship at the national level. Poster session conducted at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, NY.

Kennedy, J. K., Connolly, P. M., Klein, D. A., Macey, W. H., & Wiley, J. W. (2007, April). What’s really new in employee surveys. Panel discussion conducted at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, NY.

Wiley, J. W., Brooks, S. M., & Lundby, K. M. (2007, April). Employee satisfaction or service climate: Which best predicts customer satisfaction? Poster session conducted at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, NY.

Wiley, J. W. (2007, April). Employee engagement: What it does and does not give you. In W. Schiemann (Chair), The promise and peril of employee engagement. Practice forum conducted at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, NY.

Dietz, J., Pugh, S. D., Wiley, J. W., & Brooks, S. M. (2006, May). Managers and their employees as forecasters of customer satisfaction: Who does better? In H. Liao (Chair), Linkage research in customer service: Connecting levels, stakeholders, and disciplines. Symposium conducted at the 21st Annual Conference of the Society for Industrial and Organizational Psychology, Dallas, TX.

Wiley, J. W. & James, R. (2005, October). Ethics and leadership: Shaping your corporate culture. In D. Campbell (Moderator), Ethics module in leadership at the top: The selection, globalization, and ethics of executive talent. Presentation conducted at the 1st Annual SIOP Leading Edge Consortium, St. Louis, MO.

Wiley, J. W., & Moechnig, K. R. (2005, April). The effects of mergers and acquisitions on organizational climate. In K. P. De Meuse (Chair), Managing organizational transitions: Going beyond the basics. Practitioner forum conducted at the 20th Annual Conference of the Society for Industrial and Organizational Psychology, Los Angeles, CA.

Wiley, J. W., & Campbell, B. H. (2005, April). Small n linkage research. In K. Lundby (Chair), Linkage research in the real world: Lessons from the field. Practitioner forum conducted at the 20th Annual Conference of the Society for Industrial and Organizational Psychology, Los Angeles, CA.

Wiley, J. W., Brooks, S. M., & Hause, E. L. (2004, April). The effects of downsizing on organizational climate. In K. P. De Meuse (Chair), Resizing the organization: Using research to improve practice. Symposium conducted at the 19th Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.

Wiley, J. W. (2003, April). Employee and customer-focused measures in linkage research. In S. M. Brooks (Chair), Predicting organizational success: Employee satisfaction versus service climate. Practitioner forum conducted at the 18th Annual Conference of the Society for Industrial and Organizational Psychology, Orlando, FL.

Wiley, J. W. (2003, April). The balanced scorecard in a firm comprised of measurement specialists. In S. M. Brooks (Chair), Theories of how we succeed: The models underneath scorecards. Practitioner forum conducted at the 18th Annual Conference of the Society for Industrial and Organizational Psychology, Orlando, FL.

Wiley, J. W. (2002, April). In S.M. Brooks (Chair), The wake of disaster: Impact on the nation’s workplace. Special event conducted at the 17th Annual Conference of the Society for Industrial and Organizational Psychology, Toronto, Ontario.

Pugh, S. D., Dietz, J., Brooks, S. M., & Wiley, J. W. (2002, April). Employees are the experts: Improving linkage research through differentiation between employee functional groups. In S. M. Brooks (Chair), Missing links in value chains: linkage research starting further upstream. Practitioner forum conducted at the 17th Annual Conference of the Society for Industrial and Organizational Psychology, Toronto, Ontario.

Wiley, J. W. (2001, April). The importance of closeness to the customer: boundary-spanning position as a moderator of employee-customer linkages. In J. W. Wiley (Chair), Linking employee opinions to organizational effectiveness: Whose opinions? What criteria? Practitioner forum conducted at the 16th Annual Conference of the Society for Industrial and Organizational Psychology, San Diego, CA.

Wiley, J. W. (2001, April). In S. M. Brooks (Chair), Practical considerations in using linkage research: Making it more effective. Panel discussion conducted at the 16th Annual Conference of the Society for Industrial and Organizational Psychology, San Diego, CA.

Wiley, J. W. (2000, April). Longitudinal vs. Concurrent linkage research: A tale of two methods. In J. W. Wiley (Chair), Linking employee, customer, and business measures: Longitudinal insights and implications. Practitioner forum conducted at the 15th Annual Conference of the Society for Industrial and Organizational Psychology, New Orleans, LA.

Wiley, J. W., & Campbell, B. H. (1999, April). From linkage research and best practices analysis to action planning: A case study. In S. M. Brooks (Chair), Beyond linking employee, customer, and business measures: Working the results. Practitioner forum conducted at the 14th Annual Conference of the Society for Industrial and Organizational Psychology, Atlanta, GA.

Wiley, J. W. (1999, April). Serving employees in service organizations: Effects of climate for change on work unit customer service. In J. W. Wiley (Chair), Relating employee and customer opinions: Drilling into the dynamics. Practitioner forum conducted at the 14th Annual Conference of the Society for Industrial and Organizational Psychology, Atlanta, GA.

Wiley, J. W. (1998, April). Using culture survey results to predict dealership satisfaction and operational performance. In S. M. Brooks & B. A. Beckstein (Co-chairs), Linking employee and customer information: Current interest, issues, and implications. Practitioner forum conducted at the 13th Annual Conference of the Society for Industrial and Organizational Psychology, Dallas, TX.

Wiley, J. W. (1997, April). What stands in the way of quality products and services? In J. W. Wiley (Chair), Quality and customer service in America: A nationwide analysis. Symposium conducted at the 12th Annual Conference of the Society for Industrial and Organizational Psychology, St. Louis, MO.

Wiley, J. W. (1996, April). What do employees want most from their organizations? In J. W. Wiley (Chair), The attitudes of working America: A nationwide, longitudinal analysis. Symposium conducted at the 11th Annual Conference of the Society for Industrial and Organizational Psychology, San Diego, CA.

Wiley, J. W. (1994, April). Employee and customer satisfaction linkages: From research results to action plans. In N. Rotchford (Chair), Linking employee survey data to organizational outcome measures. Practitioner forum conducted at the Ninth Annual Conference of the Society for Industrial and Organizational Psychology, Nashville, TN.

Wiley, J. W. (1990, April). Examining employee opinions, customer satisfaction and organizational performance in a retail environment. In W. W. Tornow (Chair), Service quality and management effectiveness: 'So what? & Who cares?' Symposium conducted at the Fifth Annual Conference of the Society for Industrial and Organizational Psychology, Miami Beach, FL.

SIOP Workshops

Wiley, J. W. & Brooks, S. M. (2010, April). You’ve got survey results…now what? Using organizational survey results to drive change. Workshop conducted at the 25th Annual Conference of the Society for Industrial and Organizational Psychology, Atlanta, GA.

Wiley, J. W., & Nilan K. J. (2006, May). Driving higher performance within your (internal or external) consulting practice. Workshop conducted at the 21st Annual Conference of the Society for Industrial and Organizational Psychology, Dallas, TX.

Wiley, J. W., & Weiner, S. P. (2002, April). Driving organizational outcomes with strategic employee surveys: Best practices from internal and external perspectives. Workshop conducted at the 17th Annual Conference of the Society for Industrial and Organizational Psychology, Toronto, Ontario.

Wiley, J. W., & Ryan, A. M. (1996, April). Linking employee survey results to key organizational outcomes. Workshop conducted at the 11th Annual Conference of the Society for Industrial and Organizational Psychology, San Diego, CA.

Wiley, J. W., & Tornow, W. W. (1991, April). Strategic applications of employee survey research. Workshop conducted at the Sixth Annual Conference of the Society for Industrial and Organizational Psychology, St. Louis, MO.

Invited Presentations

Wiley, J. W. (2008, May). Employee engagement and high performance. Presentation conducted at New York Incentive, Rewards and Recognition Expo, New York, NY.

Wiley, J. W. (2006, February). Using survey research to drive business success: Strategic employee opinion measurement. Presentation conducted at HRI’s 34th Annual Issue Management Conference, St. Pete Beach, FL.

Wiley, J. W. (2005, April). Worktrends™ USA 2005. Presentation conducted at the HRPS Global Conference, Miami, FL.

Wiley, J. W., & Kurtz, H. (2005, March). Wells Fargo case study: Driving high performance. Presentation conducted at the Human Resource Planning Society Workshop, Scottsdale, AZ.

Wiley, J. W. (2004, June). Driving high performance: Using strategic employee input to drive business results. Presentation conducted at the Second Informational Technology Survey Group Symposium, St. Leon Rot, Germany.

Wiley, J. W. (2003, February). Driving high performance: Using strategic employee surveys to drive business results. Presentation conducted for the Bay Area Applied Psychologists, Oakland, CA.

Wiley, J. W. (2002, October). The wake of disaster: Impact on the nation’s workplace. Presentation conducted for the Human Resource Planning Society Corporate Sponsor Forum, Scottsdale, AZ.

Wiley, J. W. (1999, March). Linking employee survey results to customer satisfaction. Presentation conducted for the Minnesota Professionals for Psychology Applied to Work, Minneapolis, MN.

Wiley, J. W., & Allscheid, S. P. (1998, November). Linkage research: The state of the practice. Workshop conducted for the Chicago Association of Industrial-Organizational Psychologists, Chicago, IL.

Wiley, J. W. (May 1996). Linking Employee Survey Results to Key Organizational Outcomes. Workshop for the New York Metropolitan Association of Applied Psychologists, New York, N.Y.

Wiley, J. W. (1986, May). Assessing the organization for productivity improvement opportunities. Presentation conducted at the Conference for Managing Human Resources Productivity: Techniques that Work, New York, NY.

Wiley, J. W. (1983, October). Assessing the organization. Presentation at the Meeting of the American Productivity Management Association, Chicago, IL.

APA Presentations

Wiley, J. W., & Brooks, S. M. (1996, August). Employee opinions, customer service and sales in a retail organization. Paper presented at the 104th Annual Convention of the American Psychological Association, Toronto, Canada.

Wiley, J. W., Arvey, R. D., & Carter, G. W. (1987, August). Organizational and individual factors associated with skills obsolescence. Paper presented at the 95th Annual Convention of the American Psychological Association, New York, NY.

Dipboye, R. L., & Wiley, J. W. (1976, September). Reactions of college recruiters to interviewee sex and self-presentation style. Paper presented at the 84th Annual Convention of the American Psychological Association, Washington, DC.

Australian Industrial & Organisational Psychology Conference Presentations

Wiley, J. W. (2005, July). How to develop an employee survey that links to customer satisfaction and business performance. Scientist-practitioner forum conducted at the 6th Australian Industrial and Organisational Psychology Conference, Gold Coast, Australia.

Carless, S., Allworth, E., Chandler, K., Kearney, S., Parker, S., Power, P., Taylor, P., & Wiley, J.W. (2005, July). Scientist practitioner divide: How can we bridge the gap? Practice forum conducted at the 6th Australian Industrial and Organisational Psychology Conference, Gold Coast, Australia.

Other Conference Presentations

Dietz, J., Joshi, C., & Wiley, J. W. (2010). Customer- and branch-level determinants of customer satisfaction: A cross level investigation. Proceedings of 2010 La Londe (France) Conference in Service Management, 221-241.

Ganegoda, D. B., Arvey, R. D., & Wiley, J. W. (2008, August). Hidden costs of layoffs: An organizational justice analysis of survivor reactions. Paper presented at the Annual Academy of Management Conference, Anaheim, CA.

Other Relevant Information

•    Licensed Consulting Psychologist, State of Minnesota (License Number: 1873)
•    Fellow, Society for Industrial and Organizational Psychology (Member Number: 56253)
•    Fellow, American Psychological Association (Member Number: 1606-8373)
•    Fellow, American Psychological Society (Member Number: 23238)
•    Senior Professional in Human Resources, Human Resources Certification Institute